WFM Spreadsheet Templates
Ready-to-use Google Sheets templates built by WFM practitioners. Copy to your Drive and start using immediately — no sign-up required.
All templates open in Google Sheets preview. Click "Use Template" to copy to your Google Drive. A Google account is required to save your copy.
Erlang C Staffing Calculator
Calculate net agent requirements from forecasted volume and AHT. Includes service level output, occupancy, and ASA. Pre-built for 30-min and 15-min intervals.
Capacity Planning Model
12-month rolling headcount model with attrition curves, training throughput, new hire ramp, and scenario planning (base / upside / downside).
Shrinkage Tracker
Weekly shrinkage dashboard tracking internal (breaks, training, meetings) and external (leave, sick, no-shows) components. Auto-calculates gross vs. net HC.
Schedule Efficiency Analyser
Upload your interval-level staffing requirement and actual scheduled headcount. Automatically calculates efficiency score, over/understaffing by interval, and weekly trend.
WFM Forecast Model (WMA + Seasonal Index)
Weighted Moving Average forecasting with seasonal indices for intraday, intraweek, and intra-year patterns. Calculates MAPE and MAE automatically.
RTA Intraday Management Dashboard
Real-time intraday tracker showing actual vs. forecast volume, current SL, occupancy, and projected end-of-day SL. Built for 30-min interval updates.